Automação bancária: os dois lados da moeda

Abstract

This study aimed at investigating the transformations occurred in the conditions of work of the banking sector in the city of Uberlandia, in the 1990's, after the implementation and the intensification of the banking automation, and, for such, we established as main parameters, two great banks, a state - the Bank of Brazil - and a private one - the Bradesco bank. This paper reports that the heterogeneity and the fragmentation are consequences of the technological progress applied to the capitalist logic, which had contributed to change the profile of the bank clerk and its workstation, and it still raise questions as the qualification demanded to keep the professionals in the job, the efficiency of this procedure to solve the problem of the increasing unemployment, the performance of the union of bank clerks to mobilize themselves for this issue, moreover, the insertion of women in the banking sector. what was a process chacacterized by the fight in the conquest of the women' space of work, as also by the transformation and reorganization of the financial institution~ to use, in a more increasing scale, the feminine force of work. The results, in a general sense, suggest that the automation ensues in two facets: in on hand, the unemployment and the intensification of the activity for the workers of the sector and for the population who do not possess banking account or are just "common' customers, hours in the line for attendance, because of the lack of employees, and on the hand, the benefits offered, a agility and rapidity on the services provided. mainly, for the "special" customers